Birthday Party Booking Policy

Coronavirus (COVID-19) - UPDATE

In response to the government's latest advice on avoiding social contact and limiting public gatherings, we have taken the extremely difficult and emotionally charged decision to close the Rainbow Factory with immediate effect and until further notice. We are therefore very sorry to advise that we will not be able to at present be able to host any school trips, events, parties or holiday club activities.

We can assure you; we have not taken this decision lightly, however we all have a role to play in attempting to limit the spread of the virus and I hope you will recognise that we must put the health and safety of the wider public first.

As this is such a fast-changing situation, it is impossible to say when we will be able to reopen our doors, however you can rest assured, we will be back in touch as soon as we do.

If you have made a booking with us, if we haven't already, we will be in touch as soon as possible. 

Should you have any further questions, please do not hesitate to contact the team on 0113 2575750 or email info@rainbowfactorykids.com

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Booking Policy

  • On enquiry a staff member will go through all the details required for the booking.
  • To secure your booking a £75 deposit must be paid immediately through our online booking system, otherwise we cannot guarantee to hold the date/time of your booking.
  • Your booking will go through to our admin team who will be in touch via email, sending you confirmation email, a formal quote and party invites.
  • Our admin team will then be in touch in the week leading up to the party to finalise details of the party - but you are of course welcome to touch base regarding the party at any time.
  • All party bookings must be paid in full on the party date.
  • Once the party has been paid in full, the payment is non-refundable.
  • Should you book a party within 21 days of the event, you will not receive your deposit back and you may be required to pay in full.
  • There is no reduction in price should your party be less than 10 children.
  • If your booking is for two (or more) birthday children the parent making the booking shall be the first point of contact, we’ll only communicate with this parent to avoid miscommunication. 
  • The adult booking the party is responsible for any children left unattended – we are not responsible for any children during your time with us. Children must be accompanied at all times, either by their parents or the adult who has booked the party. 
  • The adult booking the party is also responsible for the amount of children arriving to the birthday party – all walking children will be charged for participating within the birthday party. If a sibling has arrived without prior knowledge to yourself, payment still needs to be made by yourself or the child’s parent. 
  • If you’re booking outside of our ‘Private Hire’ booking times we have a ratio of one adult per participating child. If you’re looking to have a large amount of guests please get in touch with us beforehand to discuss private hire charges, failure to do this shall result in a charge of £4 per adult after the ratio has exceeded. 
  • The time you book your birthday party for is the time that we are ready to start – if you’re late or wish to wait for late arriving guests that is not a problem, but it does run into your time. 
  • Once you’ve made your final confirmations in regards to number of guests and extras (party bags, food, pass the parcel etc.) you shall be charged on the day for the number you confirmed and any extras required on the day. 


Booking Amendments

  • Amendments made to the booking less than 3 days prior to the event may result in additional charges.
  • Should a booking reduce in numbers, please advise us at your earliest convenience - less that 3 days notice before the event will result in full payment. 
  • A £20 administration fee will be applicable on any amendments made to the booking, such as postponement or moving the date. 

Cancellation Policy

  • Should you wish to cancel a party, we require at least 21 days notice in order for you to receive refund of the deposit. Any cancellations made after 21 days prior to the birthday party booking will not receive the deposit back.
  • A £20 administration fee will be applicable on cancellation or any amendments made to the booking, such as postponement or moving the date.
  • If this is before the 21 days, then this will be deducted from your deposit.
  • If this is less than 21 days, this will be invoiced to you separately.
  • If this is less than 1 week (see below), it will be included in the full price of the party being owed, except from £99 birthday party packages, where this will be charged extra and invoiced separately. 
  • Any party cancelled within 1 week of the event/party date will be expected to be paid in full regardless of whether the party goes ahead or not, excluding any extras.  
  • Once the party has been paid in full, the payment is non-refundable.
  • The Rainbow Factory is not responsible or liable for any cancellation, including illness, adverse weather, or if the factory is shut for any unforeseen circumstances. 

The Rainbow Factory reserve the right to change, update or amend the terms and conditions set out as above.