Payment confirms your acceptance of the booking conditions. The named person on the booking confirmation accepts the booking conditions on behalf of all on the booking form.
Booking Alterations / Late Bookings
For holiday club bookings, alterations will only ever be made subject to availability and with a minimum of 7 full days notice before the day your child is due to attend. Rainbow Factory reserve the right to charge an administration fee of £10 for this service.
Cancellation / Refund Policy
It is not the Rainbow Factory's policy to issue refunds for any cancellations or child's sickness/injury leading to them being unable to attend. We are also not liable for the Holiday Club being cancelled beyond our control.
Please ensure that children do not bring valuable toys and belongings with them as we cannot be held responsible if they go missing. We cannot guarantee the return of lost property, but will endeavour to return items on request that we are able to identify. Parents will be required to pay the cost of postage. Rainbow Factory will keep lost property for a period of four weeks only. If it is left unclaimed after this period has expired, Rainbow Factory will distribute the lost property to local charities.
From time to time we take photographs which may be used for marketing and promotional purposes. If you would rather your child was not included in any photographs we must be informed in writing before commencement of your booking.
If you book by telephone we will ask you for relevant medical information, allergies, additional needs and dietary restrictions regarding your child. If you book online the same information is requested at point of registering your child. If full information is not provided this may result in that child being excluded from certain activities, or if it felt necessary, excluded from using Rainbow Factory Holiday Club. In such circumstances no refund or credit will be paid. Rainbow Factory reserve the right to cancel a booking at any time where there has been a failure to provide full information about a child.
Rainbow Factory reserve the right to charge a fee for late collection of any children. If a child/children is collected after the allocated collection time identified on booking, the parent/guardian will be subject to an immediate charge of £8 per child. An additional £8 will be charged for every half hour that passes, up until collection. The parent/guardian will be expected to pay the late fee at point of collection.
Rainbow Factory staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about abuse. In this event the relevant staff will follow the Safeguarding Children's Policy as detailed in our policies and procedures.
Ratios /Age Groups
Rainbow Factory ratio of staff to children normally exceeds all statutory requirements. The actual ratio varies between activities and age groups. Rainbow Factory does not offer any higher staff ratio than 1:8, irrespective of any child's additional needs unless arranged and agreed previously.
Rainbow Factory does not accept liability for personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants.
All children in our care are covered by our Public Liability Insurance.
The Rainbow Factory has a strict no bullying policy. If an incident does occur there will be communication between the parent/ guardian of the child regarding the matter. The Rainbow Factory reserves the right to exclude any child for any reason at its absolute discretion.
Furthermore, the Rainbow Factory reserves the right to exclude or refuse any person without notice, if we consider that their presence compromises the good atmosphere of the club. Transport home will be the responsibility of the parent and no refund/credit will be available.
Rainbow Factory reserves the right to amend its services and activity programme, content, times, dates and venue in the event of unsuitable weather conditions, failure of equipment, building faults and any other operational faults that may arise from time to time, without refund or compensation to the customer.
Policies & Procedures
Copies of Rainbow Factory policies and procedures are available on site or will be sent to parents on request.
Enforced Venue Closure
If the Rainbow Factory is forced to close due to the compulsory closure of its premises by order of a competent authority (eg Environmental Health Etc), due to bad weather (eg Snow, Ice, Flood etc), outbreak of a human infectious or contagious condition (eg Influenza, Meningitis), Industrial Action (teaching strike etc) or for any other reason, customers will still be liable for any fees due/paid, during the entire period of closure.
The Rainbow Factory is committed to providing high quality children's holiday care. If you or your child were not entirely satisfied with the service we provided, then we would like to know about it. Any complaint should first be made to the Centre Manager, who will complete a complaints report, and do everything possible to ensure the complaint is dealt with as quickly and effectively as possible. If the complainant feels that the outcome of the complaint is insufficient, or would like to take the grievance further, the complaint should be made in writing and sent to: General Manager, Rainbow Factory, 25-26, Pegholme, Wharfebank Mills, Otley, LS21 3JP
The Rainbow Factory acts as a Data Controller for the purpose of the Data Protection Act 1998. We need to collect relevant personal details from you and the children you are booking to enable us to process your booking. This information might include names, ages and any applicable medical or dietary restrictions and, in some cases credit/debit card or other payment details. It is your responsibility to ensure that you have the necessary permission to pass on the personal details of all the children that you are making a booking for. Additionally we hold and use some of your details for future marketing purposes, for example sending you promotional information. Please let us know as soon as possible if you do not want to receive future mailings from the Rainbow Factory.
For any questions relating to the above, please contact the management team on email@example.com or telephone 0113 257 5750.