Schools Booking Policy

Coronavirus (COVID-19) - UPDATE

In response to the government's latest advice on avoiding social contact and limiting public gatherings, we have taken the extremely difficult and emotionally charged decision to close the Rainbow Factory with immediate effect and until further notice. We are therefore very sorry to advise that we will not be able to at present be able to host any school trips, events, parties or holiday club activities.

We can assure you; we have not taken this decision lightly, however we all have a role to play in attempting to limit the spread of the virus and I hope you will recognise that we must put the health and safety of the wider public first.

As this is such a fast-changing situation, it is impossible to say when we will be able to reopen our doors, however you can rest assured, we will be back in touch as soon as we do.

If you have made a booking with us, if we haven't already, we will be in touch as soon as possible. 

Should you have any further questions, please do not hesitate to contact the team on 0113 2575750 or email info@rainbowfactorykids.com

Key links; 

  • https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/guidance-for-employers-and-businesses-on-covid-19
  • https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
  • https://www.nhs.uk/conditions/coronavirus-covid-19/
  • https://www.who.int/emergencies/diseases/novel-coronavirus-2019

 

School Booking Policy

  • On enquiry a staff member will go through all the details required for the booking.
  • Your booking is secure once an invoice has been sent to you. We cannot hold the date of your booking without an email confirmation.
  • Our team will then be in touch in the week leading up to the trip to finalise details and confirm numbers - but you are of course welcome to touch base regarding the trip at any time.
  • All bookings must be paid in full either before or on the date of the trip.
  • Once the trip has been paid in full, the payment is non-refundable.
  • Please note if a school booking is fewer than 80 children full exclusivity cannot be guaranteed therefore another school trip maybe booked in on the same day. Both schools will be segregated and each programme will be tailored separately.
  • Should the numbers change please do let us know at least 4 days before the school trip. If amendments are not made to the number of attendees within this time period then the full amount stated on the invoice will still apply.
  • Payment is due either before or on the day of the school trip. Amounts not paid in full either before or on the day of the school trip will be charged a £50 administration fee. 
  • Payment can be made either by BACS, cheque or cash.
  • If you are paying via your local authority, please ensure that the invoice is raised with them in good time so payment can be made in time for the trip.
  • Should payment not be made by the due date then we reserve the right to accrue interest on the amount due.
  • Should you decide to cancel the booking this must be done at least 2 weeks before the visit date. However, we will retain a £100 fee for administration costs. If the visit is cancelled less than one week before the date then the full amount will still be payable.
  • There is no reduction in price. 
  • If your booking is for two (or more) years groups, we’ll only communicate with one teacher to avoid miscommunication. 
  • Free tea & coffee will be served in the morning to teachers (only), based on 1 teacher per 10 pupils - further tea & coffee and food/confectionary items can be purchased from our onsite cafe throughout the day. 
  • We have a maximum capacity of 120 children to attend the Rainbow Factory for a school trip.


Booking Amendments 

  • Should the numbers change please do let us know at least 4 days before the school trip.
  • If amendments are not made to the number of attendees before 4 days then the full amount stated on the invoice will still apply.
  • A £20 administration fee may be applicable on any amendments made to the booking, such as postponement or moving the date. 

 

Cancellation Policy

  • Should you decide to cancel the booking this must be done at least 2 weeks before the visit date. However, we will retain a £100 fee for administration costs.
  • If the visit is cancelled less than one week before the date then the full amount will still be payable.
  • The Rainbow Factory is not responsible or liable for any cancellations, including illness or adverse weather, unless the factory is shut for any unforeseen circumstances. 
  • Once the trip has been paid in full, the payment is non-refundable.