Cancellation, Change or Postponement of an Event
Decisions to change or cancel events are the responsibility of the Rainbow Factory.
You should always check that an event is going ahead at the scheduled date, time and venue.
If the Rainbow Factory cancels an event or makes significant changes to the event (i.e. change of venue), date, show time, we will try to inform you. This will usually mean being contacted by phone for phone bookings or email for online bookings. In urgent cases it may be by phone.
If an event is rescheduled, changed or moved, the Rainbow Factory will usually give you the option of either retaining or exchanging your tickets for the new date/location, but not necessarily a refund. This decision is at the discretion of the Rainbow Factory. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances.
If for any reason you are entitled to a refund, please follow the refund instructions otherwise you may not receive the refund.
Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your returned tickets, whichever is later.
For more information about refunds, please contact firstname.lastname@example.org
No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the Rainbow Factory, or the event.
The Rainbow Factory has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any event (including loss, damage or theft of any personal property at an event).
Admission to an event is at all times subject to any terms, conditions or rules of the Rainbow Factory. If you breach those terms, conditions or rules then the Rainbow Factory may refuse admission or require you or other ticket holders to leave the venue.
Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The Rainbow Factory has rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.
Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if we are not notified in advance and are only notified at the event.
When you receive your tickets, please check the details carefully
Unable to Attend an Event?
We do not offer refunds on any ticket purchased, unless the event is cancelled due to unforeseen circumstances. See 'Cancellation, Change or Postponement of an Event' section.
Tickets you purchase are for personal use only. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle the Rainbow Factory to cancel the tickets without prior notification, refund, compensation or liability.
Should you not be able to attend an event, please email us at email@example.com at least 48 hours prior to the event taking place to notify us. In doing so, we may transfer your ticket to another event date - however, you must attend an event within 3 months of the ticket purchase date, after which the ticket credit will become null avoid.
We may share your personal information as necessary for the purposes of the event. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law.
If you have registered, with the Rainbow Factory, your interest in receiving marketing or other information and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. If you do not wish to receive further material please email firstname.lastname@example.org.
We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.
The Rainbow Factory cannot be liable in any way for the acts or omissions of others. However, the Rainbow Factory does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.
The purchase by you of tickets, and these terms and conditions, (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and the Rainbow Factory are subject to the exclusive jurisdiction of the English Courts.
An adult is required to stay with a child/children during the event unless the children are booked onto Holiday Club.
Contact Rainbow Factory
Still confused or have questions? Then please contact the team at Rainbow Factory using the details set out below, quoting the order number you were given at the time of purchasing your tickets (if applicable), and we'll see what we can do to help.